ONG88 Privacy Policy – Player Personal Data Protection

1 Information We Collect

Platform ong88 collects various types of personal information to enable us to provide a safe, seamless, and responsible service. The types of information collected are as follows:

We only collect information that is strictly necessary for the stated purposes. Data minimisation is central to how we handle player privacy. ong88.

2 How We Collect Information

Platform ong88 collects your personal information through the following methods:

• Account Registration: When you register a new account on the platform ong88, you directly provide information such as your name, email, phone number, and date of birth. This information is required to create a valid account.
• KYC Process: When you submit identity verification documents, we collect a copy of your identification card or passport. These documents are stored in an encrypted environment and accessed only by trained compliance staff.
• Financial Transactions: Each time you make a deposit or withdrawal, the relevant payment details are automatically collected by our secure payment processing system.
• Platform Activity: Activity logs — such as games played, wagering amounts, session duration, and usage patterns — are automatically recorded by our system for security and responsible gaming monitoring purposes.
• Cookies and Web Technologies: Platform ong88 uses cookies, web pixels, and similar tracking technologies to understand how players interact with the platform and to improve the user experience.
• Third-Party Sources: In certain cases, we may receive information from third-party identity verification service providers or fraud prevention agencies to verify the details you have provided.

3 Data Usage Purposes

All personal data collected by the platform ong88 is used for the following legitimate and transparent purposes:

• Account Management: Create, verify, and maintain player accounts; enable secure login; process profile changes and account settings.
• Payment Processing: Process deposits and withdrawals quickly and securely; verify financial account ownership to prevent money laundering.
• Security and Fraud Prevention: Detect and investigate suspicious activity; prevent unauthorised access; protect the integrity of the platform and all players.
• Legal Compliance: Fulfil reporting obligations to licensing authorities; comply with applicable AML (Anti-Money Laundering) and KYC regulations.
• Service Improvement: Analyse usage patterns to improve the platform interface, game performance, and overall player experience.
• Communications: Send important notifications regarding account matters, terms changes, or security alerts. Players may opt in or out of promotional communications.
• Responsible Gaming: Monitor gaming patterns to identify players who may need assistance and provide appropriate self-protection tools.

4 Data Sharing

Platform ong88 does not sell, rent, or disclose players' personal data to third parties for marketing or commercial purposes. However, in certain circumstances, information may be shared with the following parties:

• Payment Service Providers: Required transaction information is shared with trusted payment providers such as FPX processors, e-wallet operators (Touch 'n Go, GrabPay, Boost), and payment gateways to enable deposits and withdrawals to be processed securely.
• Game Providers: Usernames and account IDs are shared with third-party game providers solely to enable access to games available on the platform. ong88.
• Legal Authorities: Player information will be disclosed to competent authorities when required by law, court order, or directive from a legitimate regulatory body. The platform will notify players of such disclosures unless prohibited by law from doing so.
• Identity Verification Services: Data required for the KYC process is shared with third-party identity verification service providers who have signed strict confidentiality agreements with the platform.
• Cloud Services: Data is stored in secure cloud infrastructure that complies with international security standards. Cloud service providers are bound by strict data processing agreements.

All third parties who receive player data ong88 are required to comply with security and privacy standards that are equal to or exceed those we uphold ourselves.

5 Data Storage and Security

Platform ong88 implements comprehensive technical and organisational security measures to protect player personal data from unauthorised access, loss, or damage:

• Encryption in Transit: All data transmitted over the internet is encrypted using TLS 1.3 protocol and SSL 256-bit encryption, ensuring that no third party can read or alter the data in transit.
• Storage Encryption: Sensitive data stored in our databases, including financial information and KYC documents, is encrypted using military-grade AES-256 encryption.
• Access Controls: Access to systems containing player data is restricted to authorized personnel only, based on the principle of least privilege.
• Continuous Monitoring: An intrusion detection system (IDS) monitors our network and systems 24 hours a day to detect any suspicious activity.
• Security Testing: Platform ong88 conducting regular penetration testing and security audits by independent third parties to identify and address any vulnerabilities.
• Data Backup: Data is regularly backed up to a separate, secure location to ensure service continuity in the event of an unexpected incident.

6 Cookies and Tracking Technologies

Platform ong88 uses cookies and similar tracking technologies to enhance the player experience and ensure platform security. The types of cookies we use are as follows:

• Essential Cookies: These cookies are required for the platform's core functionality, including maintaining your login session and ensuring security features work correctly. They cannot be disabled without affecting platform functionality.
• Performance Cookies: Helps us understand how players use the platform — which pages are visited most, how long sessions last, and where players encounter issues — so we can continuously improve the experience.
• Functional Cookies: Store player preferences such as language, region, and display settings so you do not need to reconfigure them each time you log in.
• Analytics Cookies: Platform ong88 uses internal analytics tools to understand usage trends in aggregate. Analytics data does not contain information that directly identifies any individual.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect your ability to use certain features of the platform ong88 in full.

7 Player Rights

As a player ong88, you have the following rights regarding your personal data:

To exercise any of the above rights, contact our data protection team via support email or live chat within the platform. We will respond within 14 working days and resolve requests within 30 calendar days.

8 Children's Data

Platform ong88 is a service exclusively intended for individuals who are aged 18 years and above only. We do not knowingly collect or process personal data from individuals under the age of 18.

During the registration process, players are required to confirm that they are 18 years of age or older. The KYC process implemented by the platform helps identify and prevent registration by underage individuals.

9 International Data Transfers

In the course of its operations, the platform ong88 may transfer players' personal data to servers or service providers located in other countries. In all cases, such international data transfers are carried out with appropriate safeguards:

• Data transfers are only made to countries or entities that provide a level of data protection comparable to or higher than that afforded under our primary operating jurisdiction.
• Legally binding data processing agreements are signed with all international data recipients before any transfer takes place.
• End-to-end encryption is applied to all data transferred across international borders to ensure security during transit.

10 Data Retention Period

Platform ong88 retaining players' personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal obligations:

• Active Account Data: Retained throughout the active account period and for a specified duration after account closure to meet reporting requirements.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date, in accordance with standard financial and AML legal requirements.
• KYC Documents: Retained for a minimum of 5 years after account closure or the date of the last transaction, whichever is later.
• Activity and Security Logs: Retained for 2 years for the purposes of security investigations and dispute resolution.
• Marketing Data: Deleted within 30 days after a player withdraws consent to receive marketing communications.

Once the specified retention period has expired, data will be securely deleted or anonymised so that it can no longer be linked to any specific individual.

11 Privacy Policy Changes

Platform ong88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or service improvements.

For changes that are material and significantly affect player privacy rights, we will provide notice through:

• Email to the player's registered address at least 14 days before the changes take effect.
• Clear in-platform notifications upon login.
• Update the "Last Updated" date at the top of this document.

Continued use of the platform ong88 after the changes take effect will be considered as the player's acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed.

12 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how the platform ong88 handles your personal data, please contact our Data Protection Officer (DPO) team:

You may also refer to the FAQ for answers to frequently asked questions about privacy and account security on the platform ong88.